Thank you for shopping at Alpendirndl!
We aim to provide you with a reliable and efficient shipping experience. Please review our shipping policy below before placing your order.
If you have any questions, feel free to contact us at [email protected].
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.
Please note: During high-demand periods such as holidays or promotions, processing times may be slightly delayed.
2. Shipping Methods & Estimated Delivery Times
We work with trusted courier services to ensure timely delivery. Estimated delivery times are:
- Within Germany: 2–5 business days
- Other EU countries: 3–7 business days
- International shipping: 7–21 business days
Delivery times may vary due to customs clearance, weather, or other unforeseen delays.
3. Shipping Rates
- Germany: Free shipping for orders over €50. A flat rate of €4.99 applies to orders below €50.
- EU countries: €9.99 flat rate per order
- International: Calculated at checkout based on destination and weight
4. Order Tracking
After your order has been shipped, you will receive an email with tracking information. Please allow up to 24 hours for tracking updates to appear.
5. Customs, Duties & Taxes
For international orders, import duties and taxes (including VAT) may apply once the shipment reaches your destination country. These fees are the responsibility of the customer and are not included in the order total.
Need Help?
If you have any questions about your shipment, feel free to reach out at [email protected]. We’re here to assist you.